aussie vapes — frequently asked questions

Browse the Aussie Vapes catalogue, add items to your cart, click Checkout, fill in your shipping address and payment details, confirm your age and prescription, and submit. You'll get a confirmation email within seconds.

Aussie Vapes accepts Visa, Mastercard, American Express, and PayPal. All payments are processed by our PCI-DSS compliant payment processor. We do not store card details.

Yes — Aussie Vapes uses SSL encryption sitewide, PCI-compliant payment processing, and we never store card details. Plus our 30-day return guarantee and authenticity guarantee protect every purchase.

Aussie Vapes is an online-only store. We don't take phone orders for security reasons, but our support team is happy to help you place an online order if you call us at +61 0000 0000.

Same-day weekday dispatch on orders placed before 2pm AEST. Standard delivery is 3-7 business days to most AU addresses. Express is 1-3 business days.

Yes — Aussie Vapes offers free standard shipping on all Australian orders over $100. Below that, standard shipping is $9.95 flat.

Every Australian state and territory — NSW, VIC, QLD, WA, SA, TAS, ACT, NT. Aussie Vapes does not ship internationally.

Yes — every Aussie Vapes order ships in plain, unbranded packaging. The sender name on the courier label reads 'AV Australia' rather than 'Aussie Vapes' for full privacy.

Yes — every product sold by Aussie Vapes is sourced through authorised distribution channels. We scan authenticity codes on every batch and stand behind every device with a counterfeit guarantee.

Aussie Vapes stocks 40+ brands including IGET, Alfakher Crown Bar, HQD, Gunnpod, Lost Mary, Vozol, RELX, Elux, Mr Fog, Serein, JNR, AliBarBar, Kuz, X-Qlusive and many more. See our full brand directory.

Most disposable vapes ship with a scratch-off authenticity code on the packaging. Scratch the panel and enter the code at the brand's official verification site. If verification fails, contact Aussie Vapes immediately for a free replacement.

Yes — Aussie Vapes operates within the TGA prescription model. Nicotine-containing vapes require you to confirm a valid Australian prescription at checkout. Non-nicotine products have no prescription requirement.

For nicotine-containing products, yes — Australian law requires a prescription. You confirm prescription status at checkout. Non-nicotine vape products are not subject to this requirement.

The Australian TGA permits up to 50mg/mL nicotine in e-liquid (with prescription). Most disposable vapes are capped at 20mg/mL (2%) which is the AU-compliant standard.

30-day returns on unopened products. Faulty or counterfeit devices replaced free of charge. See our full Returns Policy for details.

Contact info@aussievapes.com.au within 7 days of delivery with your order number and a short video/photo of the issue. We typically dispatch replacements within 1 business day of approval.

Once Aussie Vapes receives and inspects your return (1-3 business days), refunds are processed to your original payment method. Bank processing typically takes another 5-10 business days to appear in your account.