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aussie vapes privacy policy

Aussie Vapes respects your privacy. This page explains how we collect, use, store and protect your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

information we collect

Aussie Vapes collects personal information you provide directly — name, email, phone, billing/shipping address, payment details (handled by our PCI-compliant payment processor, not stored by us), prescription confirmation, and date-of-birth verification.

how aussie vapes uses your information

  • Process and dispatch your Aussie Vapes orders
  • Send order confirmations, shipping updates and delivery notifications
  • Verify your age (18+) and prescription status as required by AU law
  • Respond to your customer support enquiries
  • Send marketing emails ONLY if you opt-in (you can unsubscribe at any time)
  • Improve the Aussie Vapes website and customer experience
  • Comply with Australian legal and regulatory obligations

cookies and tracking

Aussie Vapes uses cookies to remember your cart, your age-gate confirmation, and (with your consent) analytics tools like Google Analytics. You can disable cookies in your browser settings, though this may affect site functionality.

sharing of information

Aussie Vapes does NOT sell your personal information. We share only what's necessary with: couriers (for delivery), payment processors (for transactions), and Australian government bodies (only when legally required, e.g. ATO).

data security

All data transmitted to Aussie Vapes is encrypted using SSL/TLS. Payment information is processed by PCI-DSS compliant processors and never stored on our servers. Customer records are stored on secure Australian-based infrastructure.

your rights

  • Access the personal information Aussie Vapes holds about you (free of charge, within 30 days)
  • Correct any inaccurate or outdated information
  • Request deletion of your data (subject to legal record-keeping requirements)
  • Opt out of marketing communications at any time
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

contact aussie vapes about privacy

Privacy questions, data access requests or complaints can be sent to privacy@aussievapes.com.au. We aim to respond within 5 business days. For unresolved complaints, contact the OAIC at oaic.gov.au.

policy updates

This policy was last updated in 2026. Aussie Vapes may update this policy from time to time — material changes will be notified via email to registered customers.