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Aussie Vapes Returns

aussie vapes returns & refunds

Aussie Vapes stands behind every device we sell with a 30-day return guarantee on unopened products and a no-fuss replacement policy on faulty hardware. We want every Aussie Vapes customer to be fully satisfied with their purchase.

our 30-day guarantee

Not happy with your Aussie Vapes order? Return any unopened, unused product within 30 days of receiving it for a full refund. The product must be in its original packaging with all tamper seals intact. Original shipping fees are non-refundable.

faulty or defective devices

If you receive a faulty or defective Aussie Vapes device — for example a vape that doesn't fire, leaks before first use, or has a manufacturer defect — we'll replace it free of charge.

Contact us within 7 days of delivery with your order number, a description of the fault, and a short video or photo showing the issue. We typically dispatch replacement Aussie Vapes devices within one business day of approval.

counterfeit or authenticity issues

Every Aussie Vapes product is sourced through authorised distribution channels. If you ever receive a product that fails its authenticity scratch-code check, we'll replace it free of charge AND give you a 20% credit toward your next Aussie Vapes order as compensation for the inconvenience.

what cannot be returned

  • Opened or used disposable vapes (health and safety regulations)
  • Opened or used e-liquid bottles
  • Opened nicotine pouches
  • Sale items marked "final sale" at the time of purchase
  • Products returned after the 30-day window
  • Products without original packaging or with broken tamper seals

how to start a return

  • Email returns@aussievapes.com.au with your order number and reason for return
  • A member of the Aussie Vapes team will reply within one business day with a Return Authorisation (RA) number
  • Pack the unopened item in its original packaging and include the RA number on the outside
  • Post to the Sydney return address provided in your RA email
  • Once received and inspected (1-3 business days), refund is processed to your original payment method (5-10 business days to appear)

return shipping

Customers are responsible for return postage on change-of-mind returns. For faulty or counterfeit Aussie Vapes products, we cover return postage with a pre-paid Australia Post label.